Last updated: 16 September 2026
This policy sets out the terms under which appointments at Medi-Forte may be cancelled, rescheduled, or refunded. It applies to all private appointments booked directly with Medi-Forte. If you have booked through an insurer, please also refer to your insurer's terms.
| Notice given before appointment | Charge |
|---|---|
| More than 48 hours | No charge |
| 24–48 hours | 50% of the appointment fee |
| Less than 24 hours or no-show | 100% of the appointment fee |
You may cancel by:
Cancellations must be received and acknowledged by our team within the applicable notice period. Voicemails left outside of opening hours will be treated as received at the start of the next working day.
We understand that urgent or unforeseen circumstances (such as a medical emergency or bereavement) may prevent you from giving adequate notice. In these circumstances, please contact us as soon as possible and we will consider waiving or reducing any cancellation charge at our discretion. Supporting documentation may be requested.
You may reschedule your appointment at no charge if you give us more than 48 hours' notice before your scheduled appointment time. To reschedule, please use the same contact methods listed in Section 2.2.
Rescheduling requests received with less than 48 hours' notice will be treated as a cancellation for the purposes of any applicable cancellation charge. A new booking will be made at the standard appointment fee.
In rare circumstances, we may need to cancel or reschedule your appointment due to:
We will contact you as promptly as possible and offer an alternative appointment at the earliest available date, or a full refund of any pre-paid fee.
A full refund of any pre-paid appointment fee will be issued where you cancel with more than 48 hours' notice.
Where a cancellation charge applies, the amount retained will reflect the applicable percentage set out in Section 2.1. Any remaining balance will be refunded.
A full refund will be issued for any pre-paid fee where we cancel your appointment.
Refunds will be returned to the original payment method within 5–10 working days of the cancellation being confirmed.
Where your appointment is covered by a private health insurer, please contact your insurer regarding any cancellation charges. We will communicate directly with your insurer where an arrangement is in place.
If you arrive more than 15 minutes late for your appointment, we may need to reschedule to avoid disrupting other patients. Where we can accommodate a late arrival, the consultation time may be reduced accordingly. A cancellation charge will not apply in this scenario unless the appointment cannot be fulfilled at all.
If you have any questions about this policy or wish to discuss a specific situation, please contact us at:
Mediwell North West Ltd (trading as Medi-Forte) 48-52 Penny Lane, Mossley Hill, Liverpool, Merseyside, United Kingdom, L18 1DG Company number: 15753666 Rosieaslan@medi-forte.com
