Accessibility Statement

Last updated: 16 September 2026

1. Our commitment

Medi-Forte is committed to ensuring that our website and physical premises are accessible to all patients and visitors, including those with disabilities. We aim to meet the requirements of the Equality Act 2010 and, where applicable, the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

2. Website accessibility

2.1 Technical standard

We aim for our website (mediforte.co.uk) to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This means we work to ensure that our site is:

Perceivable — content is available in text alternatives, with sufficient colour contrast
Operable — all functions are available by keyboard, and users have enough time to interact
Understandable — content is readable and predictable
Robust — content can be interpreted by a range of assistive technologies

2.2 Known limitations

We are continuously working to improve our website. Known limitations include:

Some older PDF documents may not be fully accessible to screen readers
Certain third-party embedded content may not meet full accessibility standards

If you encounter any accessibility issue, please contact us using the details in Section 5 and we will work to resolve it promptly.

2.3 Browser and assistive technology compatibility

Our website is designed to be compatible with:

Major modern browsers (Chrome, Firefox, Safari, Edge)
Screen readers including NVDA, JAWS, and VoiceOver
Keyboard-only navigation
High-contrast display modes and browser zoom up to 200%

3. Physical accessibility at our clinic

We are committed to making our clinic welcoming and accessible to all patients.

3.1 Access and mobility

Step-free access is available to the clinic entrance
We ask that patients who require specific access arrangements contact us in advance so we can make suitable provision

3.2 Reasonable adjustments

Under the Equality Act 2010 we have a duty to make reasonable adjustments for patients with disabilities. If you require adjustments to how we provide care to you — including extended appointment times, written summaries of consultations, sign language interpretation, or access to information in an alternative format — please contact us so we can accommodate your needs.

3.3 Communication needs

If you have communication needs, such as:

A requirement for an interpreter (including British Sign Language)
Information in large print, easy-read, or audio format
A need to communicate in a different way

Please let us know when you book your appointment and we will do our best to make suitable arrangements.

4. Reporting an accessibility problem

We welcome feedback on the accessibility of our website and premises. If you experience a barrier — online or in person — please tell us:

Email: Rosieaslan@medi-forte.com
Post: 48-52 Penny Lane, Mossley Hill, Liverpool, Merseyside, United Kingdom, L18 1DG

We will acknowledge your contact within 3 working days and aim to resolve the issue or provide an accessible alternative within 20 working days.

5. Enforcement

If you are not satisfied with how we respond to your concern, you can contact the Equality Advisory and Support Service (EASS):

Website: equalityadvisoryservice.com
Telephone: 0808 800 0082

6. Contact

Mediwell North West Ltd (trading as Medi-Forte) 48-52 Penny Lane, Mossley Hill, Liverpool, Merseyside, United Kingdom, L18 1DG Company number: 15753666 Rosieaslan@medi-forte.com