Policies & Procedures

Patient Satisfaction Survey Form Tell us about your visit so we can keep improving our service.

Patient Complaint Form Raise a formal complaint about the care or service you received.

Complaints Policy How to raise a concern, how we investigate it and how to request a review.

Patient Complaint Form Submit a complaint online using our patient complaint form.

Patient Privacy Notice How we collect, use, store and share your personal information.

Cancellation Policy Notice periods, cancellation and rescheduling fees, and non-attendance.

Terms of Service The terms that apply when you use our website and services.

Privacy Policy How our website handles personal data and your rights.

Cookie Policy The cookies we use and how to manage your preferences.

Consent & Capacity How we seek consent and assess capacity before treatment.

Chaperone Policy Your right to request a chaperone for any examination.

Safeguarding Statement Our commitment to protecting children and adults at risk.

Accessibility Statement How we make our services and website accessible to everyone.